Meet Dottie! A YSE ("wise") woman that can offer advice...your ultimate problem solver!

Questions about your order? Need skincare advice? We've got you covered. Contact us M-F 9am to 5pm PST.

YSE Beauty

<p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">Your balance is displayed on the &#x201C;My Rewards&#x201D; tab on your My Account page.</span></p>

Your balance is displayed on the “My Rewards” tab on your My Account page.

How do I check my points balance?

Loyalty Program

Hours of Operation

Additional Contact Information

Do you have a phone number I can call?

General Inquiries

Where is my order?

Can I edit or cancel my order?

What forms of payment do you accept?

Do you have discounts?

Can I send someone a gift card?

Do you offer samples?

Where is my gift with purchase?

Price Adjustment Policy

Promotion and Discount Codes

Hydrating Lip Tint Promotion Details

Shopping + Orders

When will my order ship?

Which shipping methods do you use?

Where do you ship?

Do you ship internationally?

Do you sell in any brick and mortar stores?

Do you ship to APO/FPO addresses?

My order is stuck in transit - what do I do?

How can I track my order?

Shipping + Delivery

How do I know which products I should use? Do you make recommendations?

Which products should I use in the morning? What about at night?

Are your products cruelty free?

What if I have a reaction to a product?

Are your products scented?

I have an allergy. Are your products right for me?

Are your products safe if I’m pregnant or breastfeeding?

Will my products expire? What is the shelf life?

Do you use parabens? What ingredients do you avoid?

How can I learn more about specific ingredients?

I’ve just had a laser/peel, injections or other treatment with my dermatologist. Is it safe to use your products?

Do you have more information about the active ingredients in your formulations?

How long will my products last?

Where can I learn more about your sunscreen?

Is the Skin Glow SPF 30 Primer non-comedogenic?

How long until I see results?

The product I want is out of stock - when will it return?

Products + Ingredients

What is your return policy?

My package is lost. What do I do?

My product arrived damaged. What should I do?

What should I do if I received a damaged item or an incorrect order?

What should I do if my product's pump is broken upon receipt?

Returns + Refunds

How do I join the YSE Ones Loyalty Program?

How does the YSE Ones Loyalty Program work?

How can I earn points?

How do I redeem my points?

What happens to my points if I need to make a return?

Do my points expire?

When do new points post to my account?

I left a review and I don't see my points?

How do I get my Birthday Discount?

How do I get early access to products and promotions?

Can I combine promo codes and points at checkout?

Will my tier status expire?

What are the benefits to a product subscription?

How do I review or change my current subscriptions?

When will I be charged for my subscription?

If I need to pause or cancel my subscription, how can I do that?

Can I modify or cancel a subscription or recurring order?

How do I switch to the new Ex Pad Refills?

Product Subscriptions

How does the giftcard work?

What are my payment options for a giftcard?

Is a gift card refundable?

Gift Cards

How do I check my points balance?Updated a year ago